Peaceful Valley Customer Service
When you shop with us, be assured that each product has been reviewed by our staff. We know you want quality, so we scrutinized every product in this catalog to ensure that it meets our high standards. We are committed to excellent customer service. Below you will find our policies.
If we can be of help, please call us at (888) 784-1722 or by email email@example.com.
Although we do our best to maintain published prices or an entire catalog term, product prices and bulk seed increments may change without notice. If you find a lower price from a brick and mortar store on our products, kindly provide us proof within 30 days of purchase and we will gladly match it, beat it, or refund you the difference. this offer applies to identical products and excludes misprints, liquidation sales or floor model display model sales.
30-Day General Return Policy
Within 30 days of purchase, or of receipt, whichever the latter, you can return any non-perishable item for a full refund (excluding shipping charges if any), provided the product is in unused, like-new condition and in its intact original packaging. Otherwise, we reserve the right not to take the item back unless you agree to a 20% restocking fee (item will be sold as “used” and/or “open-box” at a corresponding discount). Special orders, drop-shipped items, custom mixes, custom cuts (i.e. greenhouse poly, shade cloth...etc.), live plants, nursery stock and beneficial insects are not returnable nor refundable unless there is an obvious problem upon purchase (if so, contact us immediately). For products that are covered under Manufacturer’s Warranty (Solo sprayers, Young Mixer Proportioners...etc.), we will honor the manufacturers published warranty. Items deemed “defective”, i.e. stopped working and/or broke after a few days, must be inspected by a Customer Service associate or store staff member. Replacement or credit will be issued if the item has not been misused or abused and is still covered under the warranty time period.
3-Day Return Policy For Perishable Merchandise
Within 3 days of purchase, you can return any perishable merchandise that doesn’t meet your standard. We guarantee the perishable merchandise we sell (included but not limited to, garlic bulbs, flower bulbs, seed potatoes, onion transplants...etc.) to be in good, viable condition when we sell them. However, because these items will deteriorate over time, we strongly encourage you to inspect them carefully upon receipt and plant them without any delay. Should there be any quality problem, you must notify us within 3 (three) days of your purchase, or of receipt, whichever the latter, to request an exchange or a refund. Beyond 3 days from the date of purchase, or of receipt, whichever the latter, perishable merchandise is not returnable nor refundable under any circumstances.
Nursery Stock Limited Replacement Guarantee
If your bare-root fruit or nut tree (incl. potted fig or pomegranate), artichokes, asparagus, grape vines, kiwi vines, blueberries, caneberries, strawberries, and horseradish does not leaf out in Spring, contact our Customer Service by June 1st and return the dead plant to us for inspection. We will issue you a credit for the paid price of that plant (excluding shipping charges if any), provided it does not show damage (from rodent, mechanical...) or root rot. This credit is redeemable toward the purchase of any other bare-root item of your choice the following season. We reserve the right to not issue credit for replacement of already replaced items. This guarantee applies only to Dave Wilson bare-root or potted trees (fruit and nut), artichokes, asparagus, grape vines, kiwi vines, blueberries, caneberries, strawberries, and horseradish. This guarantee does not apply to flower bulbs, (evergreen) citrus & olive trees, pecan trees, (evergreen) conifer seedlings, onion & leek transplants, garlic & shallots, seed potatoes and common nursery stock.
About Shippable Nursery Stock Orders
Seasonal products (perishable plants) are stocked for a limited duration (harvest and weather dependent). Orders are filled on a first-come first-serve basis. Due to these factors and limited storage space, we are unable to accommodate any delay ship dates, beyond our set shipping schedule. We strongly recommend that you place your order as early as possible after receiving your catalog.
Limitation of Remedy
We warrant to the extent of the purchase price only that the seeds or plants sold hereunder are as described on the label within recognized tolerances. No other warranty is given, expressed or implied, of (1) the merchantability or fitness of the seeds or plants for any particular purpose, or (2) against loss due to any cause. We cannot accept any responsibility for the many uncontrollable growing and climatic conditions (soil preparation, fertilization, weed and pest control, temperature control, irrigation…etc.) that must be met to insure the success of your crop(s) or plants.
In order to expand the organic community, we may rent, exchange, or sell the names and mailing addresses of those customers who do not opt-out by calling (888) 784-1722 or emailing a request to firstname.lastname@example.org.
Guaranteed to Germinate
Peaceful Valley Farm & Garden Supply brand vegetable seeds from packs are guaranteed to germinate. Once the seeds have sprouted, please understand that Peaceful Valley cannot be held responsible for the many uncontrollable growing and climatic conditions that must be met to insure the success of your crop(s).
Simply put, we are always looking for the cheapest method of shipping available for your order. We carry over 4000 products of various sizes and weights everything from a seed pack to a motorized tiller.
Drop Ships Items shipping directly from the vendor are noted as such. Shipping charges are calculated by our call center and will be confirmed before shipping. Drop ship orders will often be delivered within two weeks of ordering, but in some cases these orders can take longer due to product availability and weather delays. Once an order has shipped, your order cannot be cancelled.
Shipping to Hawaii, Guam, Alaska, Puerto Rico and the US Virgin Islands Items generally ship to these locations via USPS Priority Mail. USPS does not guarantee transit time and Parcel Post can take up to several weeks to AK, HI, and PR. FedEx Service is available but is generally quite a bit more expensive. Boat and Barge shipments for palletized orders are available. Call for a quote. Perishable items and beneficial insects cannot ship to these locations.
Non-Combinable Items Individual items that are boxed in their own package or that are too large, heavy, or long to be boxed with other items. Figure the shipping cost for non-combinable items separately, and then add them to your total shipping cost. For oversized items add an additional $10 per item.
Combinable Items Packaged weights are shown in the parenthesis after each part number. Individual items weighing less than 40 lbs. are generally "combinable" (they can be included in one box weighing up to 70 lbs.) Items over 40 lbs. must ship alone to avoid damage. If your combinable items total 70 lbs. or less they will ship in one box. Figure your zone using the chart below and then figure weight of the box. If your items weigh more than 70 lbs. then figure your shipment as more than one box (one at 70 lbs and the remaining weight as the 2nd box). These two costs calculated together will result with your shipping costs. If your order weighs more than 200 lbs.see "Hundred Weight" below.
Turnaround Time and Back Orders Orders where all items are in-stock typically ship within 1–2 business days, but turnaround time does vary by season. Expedited shipping options are available upon request. If some items on your order are out of stock, we may ship your order in two parts if the back ordered portion can ship at no additional cost, or if you request and/or accept the additional shipping charges. This "split-shipment" will result in your order total being charged in two installments (the entire shipping amount and items shipped in the first part of the order, and the remaining product cost for the subsequent portion).
Tracking Your Order If shipping by FedEx, a tracking number will be e-mailed to you the day after your order ships. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.
Receiving Your Order When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living plants immediately. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.