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When you shop with us, be assured that each product has been reviewed by our staff. We know you want quality, so we scrutinized every product in this catalog to ensure that it meets our high standards. We are committed to excellent customer service. Below you will find our policies.
If we can be of help, please call us at (888) 784-1722 or by email email@example.com.
Although we do our best to maintain published prices for an entire catalog term, product prices and bulk seed increments may change without notice. If you find a lower price from a brick and mortar store on our products, kindly provide us proof within 30 days of purchase and we will gladly match it, beat it, or refund you the difference. This offer applies to identical products and excludes misprints, liquidation sales or floor model display model sales.
Despite our best efforts, a small number of items in our catalogs or website may be mis-printed or mis-priced. We reserve the right to correct any such mis-prints or mis-prices. If the correct price of an item sold by Peaceful Valley Farm & Garden Supply is higher than the stated price and you do not not agree to pay the correct price, we will cancel your order, notify you of such cancellation and refund any prices you may have already paid.
It is important to note that PVF & GS does not offer a satisfaction guarantee. Accordingly, we do not accept returns of items that were used as we can't resell them as new and/or return them to vendors, simply because they didn't meet your expectation.
Our return policy for food processing items is different from our standard return policy due to hygiene concerns. Even if an item has not been used, if the box has been opened, we will assess a 15% restocking fee as we must re-sell the item as an "open box" at a discount.
We guarantee the perishable merchandise we sell (including but not limited to, garlic bulbs, flower bulbs, seed potatoes, onion sets...etc.) to be in good, viable condition when we sell them. However, because these items will deteriorate over time, we expect you to inspect them carefully upon receipt and plant them without any delay. Should there be any quality problem, you must notify us within 3 (three) days of your purchase, or delivery, whichever the latter, to request an exchange or a refund.
Beyond 3 days from the date of purchase, or delivery, whichever the latter, perishable merchandise is not returnable nor refundable under any circumstances.
Within 30 days of purchase, or of receipt, whichever the latter, you can return any non-perishable item for a full refund (excluding shipping charges), provided the product is in unused, like-new condition and in its intact original packaging. Otherwise, we reserve the right not to take the item back unless you agree to a restocking fee (item will be sold as "used" and/or "open-box" at a corresponding discount). Please send the product back to us securely wrapped, freight pre-paid and insured against loss or damage.
Special orders, drop-shipped items, (shipped directly to you from our suppliers), custom mixes, custom cuts (i.e. greenhouse poly, shade cloth...etc.), onion and leek transplants, nursery stock and beneficial insects are not returnable nor refundable unless there is an obvious problem upon purchase (if so, contact us immediately).
If something arrives damaged, defective, or dead, please contact us immediately. If an item is missing from your shipment be sure to check the package thoroughly as small products can often be hidden in packing material. Also remember that many shipments come in multiple boxes and can get separated in shipping.
For products that are covered under Manufacturer's Warranty, we will obviously honor the manufacturers published warranty. Replacement or credit will be issued provided the item has not been misused or abused and is still covered under the warranty time period. For products under manufacturer's warranty, we may request that you ship it directly to the manufacturer, so please always call us first. Items that are not covered under manufacturer's warranty but are deemed "defective", i.e. stopped working and/or broke after a few days, must be inspected by a Customer Service associate or store staff member.
Peaceful Valley Farm & Garden Supply brand vegetable seeds from packs are guaranteed to germinate. Once the seeds have sprouted, please understand that Peaceful Valley cannot be held responsible for the many uncontrollable growing and climatic conditions that must be met to insure the success of your crop(s).
Olive, Citrus, and Avocado are shipped leafed out, not dormant, and are accordingly not covered by our Dormant Tree Limited Replacement Guarantee.
If your dormant bare-root fruit tree (including potted fig and pomegranate) or nut tree (however excluding Pecans, which are not covered because they are too temperamental), does not leaf out above the graft by May 15th, we suggest you do a scratch test - checking for green under the bark. If it is brown, the tree is dead and you should pull it from the ground, take pictures including the roots, and email them ASAP to firstname.lastname@example.org. Watch our video for more information about the Bare Root (Dormant) Warranty.
Once pictures are received, they will be examined for damage (from rodent, mechanical...) or root rot. If none is evident, we will issue you a store credit for the price you paid for that tree (excluding shipping, not a refund). This store credit is redeemable toward the purchase of any other bare-root item of your choice the following season. We reserve the right to not issue credit for replacement of already replaced items.
Bare Root replacement claims MUST be received BY JUNE 1st for consideration.
(Due to their tendency to bloom later, Persimmon trees have a deadline of June 15th.)
Concerns received after June 1st will be denied for credit.
If you question the viability of your bare root perennial artichokes, asparagus, blueberries, caneberries, currants, Goji, grape vines, horseradish, hops, Jerusalem artichoke, kiwi vines, rhubarb, or strawberries, contact us via email by May 15th, at email@example.com. If we determine your plant(s) as being unviable, we will issue a store credit for the price you paid for the plant(s), (excluding shipping, not a refund). Obviously, when partial failure is determined, only partial credit will be issued. For more information about perennial vegetable viability, watch our Video.
This store credit is redeemable toward the purchase of any other bare-root item of your choice the following season. We reserve the right to not issue credit for replacement of already replaced items.
Bare Root replacement claims MUST be received BY JUNE 1st for consideration. Concerns received after June 1st will be denied for credit.
When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living plants. Orders are often shipped in multiple boxes and can become separated in shipping. Your entire order may not be delivered on the same day. If you provided us with an email address, we emailed your tracking numbers when we shipped the order. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.
We warrant to the extent of the purchase price only, that the items, seeds or plants sold hereunder are as described on the catalog, website or label within recognized tolerances. No other warranty is given, expressed or implied of (1) the merchantability or fitness of the items, seeds or plants for any particular purpose, or (2) against loss due to any cause. We cannot accept any responsibility for the many uncontrollable growing and climatic conditions (soil preparation, fertilization, weed and pest control, temperature control, irrigation…etc.) that must be met to ensure the success of your crop(s) or plants.
In order to expand the organic community, we may rent, exchange, or sell the names and mailing addresses of those customers who do not opt-out by calling (888) 784-1722 or emailing a request to firstname.lastname@example.org.
Simply put, we are always looking for the cheapest method of shipping available for your order. We carry over 4000 products of various sizes and weights everything from a seed pack to a motorized tiller.
Flat Rate Shipping: We offer two options for Flat Rate: SmartPost (shipped by FedEx, but delivered by USPS) and FedEx Ground. Flat Rate SmartPost is available to boxes 9 lbs and under, and Flat Rate FedEx Ground is available to boxes 40 lbs and under. New FedEx rules (as of January 2015) determine the shipping weight of a box as the greater of either dimensional weight or actual weight. Dimensional weight is calculated as follows: Length x Width x Height / FedEx "Dim" Factor. Hence, an item that weighs less than 9 lbs (or 40 lbs) may not qualify for Flat Rate SmartPost (or FedEx Ground), because the dimensional weight may exceed our flat rate weight limits (respectively 9 or 40 lbs.). Other conditions may also come into play when determining if your package can ship via Flat Rate. For instance, fast-deteriorating items such as onion transplants, and other nursery stock, are not eligible to ship via Flat Rate due to their perishability. These items require faster shipping to make sure they arrive to your doorstep in the best condition possible. If you have any questions about our shipping, please contact us at 888-784-1722.
Drop Ships Items shipping directly from the vendor are noted as such. Shipping charges are calculated by our call center and will be confirmed before shipping. Drop ship orders will often be delivered within two weeks of ordering, but in some cases these orders can take longer due to product availability and weather delays. Once an order has shipped, your order cannot be cancelled.
Shipping to Hawaii, Guam, Alaska, Puerto Rico and the US Virgin Islands Items generally ship to these locations via USPS Priority Mail. USPS does not guarantee transit time and Parcel Post can take up to several weeks to AK, HI, and PR. FedEx Service is available but is generally quite a bit more expensive. Boat and Barge shipments for palletized orders are available. Call for a quote. Perishable items and beneficial insects cannot ship to these locations.
Non-Combinable Items Individual items that are boxed in their own package or that are too large, heavy, or long to be boxed with other items. Figure the shipping cost for non-combinable items separately, and then add them to your total shipping cost. For oversized items add an additional $10 per item.
Combinable Items Packaged weights are shown in the parenthesis after each part number. Individual items weighing less than 40 lbs. are generally "combinable" (they can be included in one box weighing up to 70 lbs.) Items over 40 lbs. must ship alone to avoid damage. If your combinable items total 70 lbs. or less they will ship in one box. Figure your zone using the chart below and then figure weight of the box. If your items weigh more than 70 lbs. then figure your shipment as more than one box (one at 70 lbs and the remaining weight as the 2nd box). These two costs calculated together will result with your shipping costs. If your order weighs more than 200 lbs.see "Hundred Weight" below.
Turnaround Time and Back Orders Orders where all items are in-stock typically ship within 1–2 business days, but turnaround time does vary by season. Expedited shipping options are available upon request. If some items on your order are out of stock, we may ship your order in two parts if the back ordered portion can ship at no additional cost, or if you request and/or accept the additional shipping charges. This "split-shipment" will result in your order total being charged in two installments (the entire shipping amount and items shipped in the first part of the order, and the remaining product cost for the subsequent portion).
Tracking Your Order If shipping by FedEx, a tracking number will be e-mailed to you the day after your order ships. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.
Receiving Your Order When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living plants immediately. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.
For truck orders, do not sign for the shipment until you have confirmed the shipment is complete and has no apparent and/or concealed damage. If there is a shortage or damage it must be noted on the proof of delivery, or we cannot accept responsibility.