These are shipped in an insulated box with 2 cold packs to enhance viability. Must ship FexEx 2-Day between May-October. These creatures will die if left in direct sunlight or in a rural mailbox on a hot afternoon, or in cold weather. We only guarantee viability if someone accepts and inspects the insects immediately upon delivery. You must contact us immediately upon delivery if you suspect a viability problem. Because of this, often the best address to use is a work address. If FedEx is instructed to leave the package in a cool, safe place and it’s for a short period of time, viability should not be compromised, but cannot be guaranteed. If no one is available and no instructions have been left, delivery may be re-attempted the next business day. However, viability may be compromised and will not be guaranteed.
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