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These are shipped in an insulated box with 2 cold packs to enhance viability. Must ship FexEx 2-Day between May-October.
These are shipped with cold packs in warm months. Do not be alarmed when the cold packs arrive warm or melted, as this will not affect the viability of the product. However, these creatures may die if left in direct sunlight or in a rural mailbox on a hot afternoon, or in cold weather. We only guarantee viability if someone accepts and inspects the insects immediately upon delivery. You must contact us immediately upon delivery if you suspect a viability problem.
Because of this, often the best address to use is a work address. If FedEx is instructed to leave the package in a cool, safe place and it’s for a short period of time, viability should not be compromised, but cannot be guaranteed. If no one is available and no instructions have been left, delivery may be re-attempted the next business day. However, viability may be compromised and will not be guaranteed.
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