Received my combo order about 10 days after placing my order (I am on the East coast and simply put it just takes a long time for things to get cross country.....my order was shipped out from PV within 1 business day). The tracking number provided in my confirmation e-mail kept me posted as to the whereabouts of my package and it arrived exactly when it was supposed to.
The product I received looks great! I am new to garlic growing, but the heads seemed fresh and the bulbs were huge. My elephant garlic head weighed 9oz and it was comprised of 5 ginormous cloves!
My only complaint would be that they should package the different varieties of garlic separately, instead they were loose in the box leaving me to differentiate. It was easy enough to figure out which was the softneck variety (no stalk sticking out of the center), and which was the elephant (it was huge and in its own package), and which were the shallots (they look completely different from garlic), but the two types of hardneck garlics provided both have a red/purple skin and 8-10 cloves per head. It was absolutely impossible to tell them apart. Even when I called costumer service for some assistance, the woman I spoke to told me she couldn't tell them apart in her order either! I lumped them all together as "hardnecks" when I planted them, but I really wish I knew which was which.
They should also clarify the shallot planting instructions, which are somewhat different from the garlic. Again, when I spoke with customer service I couldn't get a clear answer so I did some research of my own on-line and learned the following. Only break apart the head into easily separated "cloves". Even if it looks like you can break it apart further, you risk damaging the protective skin. Large shallot will produce a multitude of small individual shallots (good for starting your own seed stock), and small shallot will produce a nice large clump (good for eating).
I have my fingers crossed for a bountiful harvest next year :)