Cannot ship to the following states: HI, PR.
Cannot ship via SmartPost.
Shipping Weight: 4.00 lbs.
Limited Guarantee for Dormant Trees & Plants (When Planted in the Ground by April 1st)
Claim Deadline is June 1st (with the exception of persimmon trees, which have a deadline of June 15th)! Claims placed after June 1st (or June 15th for persimmon trees) will be denied.
What We Guarantee
Our only guarantee is that your dormant tree/plant will arrive in good, viable condition and will leaf out by May 15th (historically 98% of our trees do). This guarantee is only available to customers who purchased their tree/plant directly from us, and who planted their tree/plant in the ground by April 1st (or temporarily in a pot if the ground in their zone was still frozen solid).
What We Cannot Guarantee
We cannot guarantee that your tree/plant remains alive & healthy, or bears fruit, as there are too many variables beyond our control in order to do so (i.e. soil preparation, planting, fertilization, weed & pest control, adequate irrigation and/or drainage, chill hours, compatible hardiness for your zone, proper choice of pollinator, etc).
How to Request a Credit
If your tree/plant does not leaf out by May 15th, please perform a scratch test by checking for green under the bark, a few inches over the graft. If the scratch test reveals a brown cambium, that means your tree/plant is dead or dying. Watch our video titled Bare Root (Dormant) Warranty on how to perform this simple test. If the scratch test revealed that your plant is dead or dying, pull it from the ground and take pictures of the entire tree/plant, including the roots. Submit your claim & pictures by using the “Return an Item” tool on our Customer Service page (or email us at email@example.com) no later than June 1st (or June 15th for persimmon trees). We will review your claim and issue you a credit (not a refund) for the purchase price of your tree/plant (excluding shipping).*
(*) We reserve the right to not issue credit for items purchased with credit, or if we determine (by the pictures you provide) that your tree/plant was improperly cared for (due to root rot, rodent or mechanical damage).