Shipping Policy

Simply put, we are always looking for the most economical, safest and fastest method of shipping that is available for your order. We carry over 4,000 products of various sizes and weights, from seed packs, to trees, pallets of fertilizers and gardening tools.

  • We ship via FedEx, UPS and USPS, and we arrange specialty carriers for other large orders.
  • Shipping costs are based on the weight and size of the items as well as the shipping zone where it is going. This is the same method large companies like FedEx, UPS and DHL use.
  • We ship to all 50 states and select U.S. territories.
  • If you require international shipping, and it is not available to you through our website, we will ship to your freight forwarder's U.S. domestic address. (LIVE PLANTS, TREES, ROOTS, VINES, etc. EXCLUDED) 
  • Our Grass Valley team is not able to deliver orders locally.
  • In Albany, we make local deliveries for bulk soil and aggregate products.

Processing & Handling Time:

We place a high priority on providing our customers with their orders in a timely fashion, and we staff our shipping facility at least 6 days a week, all year round. Items that are in stock will ship within 3-5 business days during most times of year. We ship orders out in the order in which they are received. Some delays may occur during a seasonal peak but please contact us if you have any questions about your order status.

Note that ETA dates on our website reflect the dates we expect the products to arrive in our fulfillment facilities.  All items are assessed for quality control and inspected before they are received, and then shipped.

We ship orders on a first-come, first served basis.  Please know that many of our seasonal plants will begin to receive pre-orders several months before the plants are shipped.

If one or more of your items are out of stock, back-ordered or if you place a pre-order, we will hold your order until all of your items become available. Please consider placing separate orders if you want to receive all of the available products sooner. If you have already placed your order and would like to split it into separate deliveries, please contact us. Please note that this may result in an additional shipping fee.

Once your order has been prepared for shipment, we are unable to make changes to your items or cancel your order.  

Customer Pick-Up:

We offer customers the opportunity to place orders for pick-up at our warehouse and our retail stores. For local customers, the feature is automatically provided at check out. For non-local customers, please contact our Customer Service department at (888) 784-1722 to place an order. Certain items cannot be made available for customer pick-up and fees may apply. 

Once an order is placed, please be on the lookout for another email, call or SMS message from us when your order is ready for pickup. Note: There is a restocking fee equal to 15% of your order value or a minimum of $5.00 (whichever is greater), if the order is not claimed within 3 days of our first contact alerting you that the items are ready. 

Important Notice: The vehicle intended to receive the products from our store is expected to be suitably prepared to collect the items during the scheduled pick-up. The individual responsible for collecting the products acknowledges and confirms that the vehicle is capable of being driven safely off the property to its intended destination once the products have been loaded. It is also imperative that any truck bed or storage space designated to receive organic materials is clean and free from any contaminants in order to prevent any possible contamination of the products. Peaceful Valley accepts no responsibility for the condition of the vehicle at or after loading the contents.

Order Status:

    You can review your order details when signing into your GrowOrganic.com account on our website. When an item ships by FedEx, UPS or USPS, you will receive a shipping confirmation with tracking information addressed to your email account on record.  This will provide you with the details you need to check estimated timing for the delivery and schedule notifications from the carrier.  We are not responsible for packages that are stolen or damaged after they are delivered to the final destination.

    If you have any questions on your order, please contact our customer service support team at helpdesk@groworganic.com. Please include your order number, and if possible, send the request from the email address on record.

    Commitment to Carbon Neutral Shipping:

    As a company dedicated to sustainable and regenerative agriculture, Peaceful Valley acknowledges its responsibility to mitigate the carbon footprint of e-commerce deliveries. To fulfill this commitment, we collaborate with leading-edge firms focused on carbon removal, a process financially supported through our sales. For every purchase, we calculate the shipping emissions and allocate funds to scientifically vetted carbon removal companies, ensuring an equivalent amount of carbon is extracted from the atmosphere. Surplus funds are reinvested in advancing carbon removal technologies. Importantly, Peaceful Valley absorbs all related expenses, ensuring our customers face no additional shipping costs for these environmental efforts. Find out more about our climate commitment.

     

    Shipping Rates & Alternatives

    Free Shipping Items:

    Free Shipping on Seed Packs 
    Free Shipping (via USPS) on your order of seed packs is available when you purchase 5 or more packs. Offer applies to orders that only contain seed packs or other free shipping items. You must currently receive mail via USPS to use this shipping method. Only available to the contiguous 48 states. This offer may end at any time without prior notice.

    Free Shipping on Other Items
    From time to time, we offer other items with free shipping or shipping included in the purchase price. These offers may be on a fixed number of items while supplies last. Please see item pages for detail as these offers may end at any time without prior notice.  

    Flat Rate and Express Shipping:

    $4.00 for Seed Packs (Only)

    • Available for up to 4 seed packs (only applies to seed packs; free shipping begins at 5 packs)
    • Orders shipping in paper envelopes
    • You must currently receive mail via USPS to use this shipping method
    • Only available to the contiguous 48 states
    • If you order other items besides seed packs, your seed packs are likely to ship for free in the larger parcel box

    $8.99 Flat Rate Shipping

    • Available for seed packs and other selected items up to 9 lbs (greater of actual or dimensional weight)
    • You must currently receive mail via USPS to use this shipping method
    • Only available to the contiguous 48 states
    • Seasonal plant items (i.e., plants, trees, berries, crowns, and vines) and beneficial insects are not eligible for this shipping option

    $14.99 Flat Rate Shipping

    • Available for most items up to 25 lbs (greater of actual or dimensional weight)
    • This method does NOT ship to PO boxes.
    • Only available to the contiguous 48 states
    • Seasonal plants and beneficial insects may not be eligible for this option depending on the product, size and order quantity.  Some shipments require larger packaging or special arrangements for delivery.

    Standard Parcel Shipping (Carbon Neutral)

    • 1-5 days of transit by a major domestic carrier (mainly FedEx and UPS)
    • Shipments will be in Home Delivery or Ground formats, usually with Saturday delivery available
    • Tracking details will be provided once the items ship, allowing you check on progress of the shipment with the carrier and see the anticipated delivery date
    • Once the shipment leaves our facility, it will be in transit for 1-5 days depending on the distance between our facilities in Northern California and the delivery address
    • If your address requires a specific carrier for delivery, please review the options in checkout. USPS, FedEx or FedEx Expedited Shipping options may also be available for your items. If no other options are listed, your package will ship with either FedEx or UPS unless prohibited by the carrier.

    2 Business Day Shipping

    • With FedEx 2 day shipping, your packages are delivered within 2 business days throughout the United States from the date it is shipped.
    • This option is provided for some seasonal plants and related items to ensure rapid transit cross-country.
    • Purchasing this option does not mean that your package will ship with 2 days.

    Expedited Options

    • Customers requiring our fastest delivery options may choose expedited or express shipping for an additional charge.
    • We do not charge any additional handling fees for this service. Your shipping charge is equal to our expected cost with the carrier.
    • Expedited shipments are only applicable once every item is in stock so please check availability before proceeding with this option.
    • Orders received before 8am Pacific will ship out on the same business day; any order placed after that time will ship out on the following business day.
    • We typically use options available with FedEx to prioritize the fastest shipping route to your delivery destination.

     

    Exclusions for Flat Rate Shipping

    We carry some items that will not be eligible for the standard flat rate shipping methods, based on actual weight or dimensional weight with irregular/large sizes. Other products may be excluded from standard flat rate options based on product type, as we are unable to ship all items within regular channels for these freight carriers. When you are selecting the carrier at checkout, please make sure you are able to accept shipments from that carrier. Peaceful Valley is not responsible for additional fees related to incomplete or ineligible delivery addresses.

    We work hard to provide you with the lowest possible shipping rates for these items. The rate given for your order is approximately equal to our costs with the carriers and does not include our own expenses for packaging and handling.

     

    Best Rate Shipping

    • We strive to provide the fastest and most economical shipping options to our customers on every order
    • Some products require us to ship with either FedEx, UPS or USPS, and cannot be shipped with other carriers
    • When an order has multiple items that will only ship with specific carriers, a Best Rate option is provided.  Packages will ship in multiple shipments in more than one box to reach the final destination, and tracking confirmations will be sent for both carriers
    • If you have questions about delivery options available for your location, please contact us at helpdesk@groworganic.com

     

    Selecting the Best Option

    Please know that we are continuously working to provide you with the most economical and efficient shipping rate, and we are passing along the savings of our best shipping rates to our customers. Upon entering checkout, your shopping cart will automatically select the most cost efficient options available to you based on the items you’ve selected. If it's available for your order, we will also provide alternatives which include priority or express shipping. 

    Bare Root Trees

    We ship our bare root trees on a first-come, first-served basis beginning in mid-December. We are unable to delay shipping of dormant trees or plants.  Due to limited storage and our warm, California weather, bare root trees/plants will often break dormancy much sooner than in colder areas.  If you are unable to plant your tree(s) right away, read our instructions on heeling in trees.

    All of our bare root trees come with free, professional pruning, which will put the tree's stored energy into root growth rather than leaf production. Our bare root trees ship in special boxes with their roots bagged in moist sawdust to help ensure their survival during transit. Up to 8 trees can fit in a box (due to their size, nut and multi-graft trees count as 2 trees). 

    The average cost to ship a single tree is $35, excluding pruning, handling and packaging materials.  Help us reduce our carbon footprint while you save money on shipping charges by adding more trees to the box. 

    • 1-3 Trees - $24.99 via Standard Parcel Delivery
    • 4 or More Trees – FREE via Standard Parcel Delivery, Ground or Freight

    Bare root trees cannot ship via USPS and cannot be shipped to P.O. boxes. We are unable to ship our bare root trees to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Bare root tree shipments cannot be combined with potted trees or with most other products.

    Potted Trees & Vines - Ship 4 Trees/Vines for FREE!

    Our potted tree/vine varieties include almonds, figs, pomegranates, olives, kiwis, goji berries and other potted fruit trees shipped from GrowOrganic. 4 potted trees/vines will ship together in one master box for FREE. If you are ordering less than 4 potted trees/vines, boxes ship for $19.99 to the lower 48 states. Potted trees/vines cannot ship via USPS and cannot be shipped to P.O. boxes. We are unable to ship our potted trees/vines to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Potted trees/vines cannot be combined with bare root trees or with most other products.

    Some potted fruit trees (including citrus and avocado varieties) are drop-shipped directly from the grower and are excluded from the offer. Those orders are considered final when placed and cannot be canceled.

    Special Note for Shipping Seasonal Plants

    We are unable to delay shipping of plants beyond the delivery dates listed on our website. Seasonal plants that are currently in stock will ship as soon as your order is ready. Most of our customers prefer to receive the plants as soon as we are able to ship them. Due to limited storage and our warm, California weather, we are unable to accommodate special requests to delay shipment of plants for any period of time.

    Please consult our Resource Center for recommendations on caring for your plants once your order arrives.

    Other Shipping Notes:

    Drop-Shipped (or Dropshipped) Items: Items that ship directly from the vendor are noted as such. Please read the notes on the item pages for additional detail regarding timing for shipments and any special requirements for shipping and receiving. Once an order has been placed, your order cannot be canceled. 

    Shipping to Hawaii, Guam, Alaska, Puerto Rico and the U.S. Virgin Islands: Items typically ship to these locations via USPS Priority Mail. USPS does not guarantee transit time, and it can take longer to reach AK, HI, and PR. FedEx Service is available, but is generally quite a bit more expensive. Perishable items and beneficial insects cannot ship to these locations.  Large shipments can be arranged, and we are happy to provide you with a quote.

    Combinable Items: If we can combine your items safely into one box, we will do so. Items over 40 lbs must ship alone to avoid damage (packaged weights are shown in the parenthesis after each part number). Fragile items and trees may ship together, but they will not be combinable with other items to avoid damage in transit. Shipping fees are calculated for one or more boxes at checkout, unless you require a freight carrier for large quantities.

    Tracking Your Order: All customer orders shipping via FedEx, USPS, or USPS, with the exception of some freight orders, will have tracking information. Our system will automatically generate an email to the email address that is provided with your order. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.

    Receiving Your Order: When your order arrives, open the package immediately and inspect the contents against the packing slip; it is especially important to check viability of living plants immediately. Notify us immediately (no later than 3 days after receipt) if there are any item shortages or damage. Please send photos of the damaged item(s), packing list and the package. Do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.

    For truck orders, do not sign for the shipment until you have confirmed the shipment is complete and has no apparent and/or concealed damage. If there is a shortage or damage, it must be noted on the proof of delivery, or we cannot accept responsibility.

    Change of Address: If you move, please update your customer record prior to placing a new order. Be sure to notify us of your new address when requesting a replacement order. We cannot be held responsible for orders delivered to the wrong address. 

    If you have any questions, please email us helpdesk@groworganic.com or visit our online Resource Center.

    Open Positions

    Marketing Coordinator

    The Marketing Coordinator (in-person) will play a vital role in enhancing the Peaceful Valley and GrowOrganic.com brands by increasing patronage in our Grass Valley and Albany retail locations, while integrating the local efforts into the national brand and broader Marketing plan. Under the guidance of the Marketing Manager, the Marketing Coordinator will coordinate local Grass Valley social media, event organization, and local communication initiatives while maintaining branded signage within the store properties. Collaborating with the Marketing team and local Store & Nursery teams, the Marketing Coordinator will also assist in coordinating promotions and engaging with local businesses and communities.

    Responsibilities include:

    Implement Local Marketing Initiatives:

    • Execute local marketing campaigns and promotions to drive customer engagement and foot traffic to the Grass Valley retail location (as determined by the Marketing plan).
    • Create and maintain appropriate signage in and around store properties.
    • Collaborate with the Marketing Manager to develop creative concepts and strategies tailored to the local market.
    • Support seasonal merchandising display plans.
    • Coordinate and execute local advertising efforts, including print, radio, online, and social media channels.
    • Organize, execute and coordinate communication for local events and workshops to enhance brand awareness and generate customer interest.
    • Monitor and analyze the effectiveness of local marketing initiatives, providing feedback and recommendations for continuous improvement.
    • Other duties may be assigned as needed to support the business; eg. being trained on the register to ring up customers.

    Assist with National Marketing Strategies:

    • Assist the Marketing Manager in developing content for marketing strategies to meet national brand (Grow Organic) goals while integrating local retail efforts.
    • Collaborate with local and other retail teams (Willamette Valley, OR) to ensure consistent messaging and brand representation across all marketing channels.
    • Support the implementation of digital marketing initiatives, including email marketing, social media, and website updates as needed.
    • Prepare marketing materials, presentations, and reports for internal and external stakeholders.

    Qualifications:

    • Proven experience in marketing or related roles, preferably in a retail or e-commerce environment.
    • Knowledge of marketing and design principles, concepts, and best practices.
    • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
    • Self-starting initiative and completion for projects.
    • Excellent written and verbal communication skills.
    • Ability to support stores in basic functions when needed, such as cashiering, answering customer questions, etc.
    • Proficiency in using design and marketing software/ tools such as:

    Canva, Adobe Products; InDesign, Illustrator, Photoshop, and Lightroom. Google Workspace; Drive, Docs, Sheets, etc. Shopify, Klaviyo, Social Media Content Managers; Meta, Later, Hootsuite or Sendible, etc.

    This is a full time, year round position. Benefits applicable for full-time employees. This position is Monday through Friday.

    Apply Here