New FREE shipping options & flat rates as low as $7.99! Details

Shipping Policy

Simply put, we are always looking for the most economical, safest and fastest method of shipping that is available for your order. We carry over 4,000 products of various sizes and weights, from seed packs, to trees, pallets of fertilizers and gardening tools.

  • We ship via USPS and FedEx, and we arrange specialty carriers for other large orders.
  • Shipping costs are based on the weight and size of the items as well as the shipping zone where it is going. This is the same method large companies like UPS and FedEx use.
  • We ship to all 50 states and select U.S. territories.
  • If you require international shipping, and it is not available to you through our website, we will ship to your freight forwarder's U.S. domestic address. 
  • Our Grass Valley team is not able to deliver orders locally.

Processing & Handling Time:

We place a high priority on providing our customers with their orders in a timely fashion, and we staff our shipping facility at least 6 days a week, all year round. During most times of the year, items that are in stock will ship within 1-2 business days.

If one or more of your items are out of stock or if you place a pre-order, we will hold your order until all of your items become available. Please consider placing separate orders if you want to receive all of the available products sooner. If you have already placed your order and would like to split it into separate deliveries, please contact us. Please note that this may result in an additional shipping fee.

Once your order has prepared for shipment, we are unable to make changes to your items or cancel your order. 

Special Note on Spring & Fall Seasons:

In times of high seasonal demand, delays can sometimes extend to +5 business days for processing time, particularly for seasonal plants.  We increase our warehouse team and extend operations to 7 days per week to provide you with your order as quickly as possible.

Pre-Orders and Seasonal Plants:

Certain pre-orders and seasonal item orders (trees, seed potato & seed garlic, onion sets or transplants, and other plants) ship on a first-come, first-served basis according to the order date.  We typically begin taking pre-orders multiple months before the items actually arrive to our location.  Consider signing up for back-in-stock notifications on our website and placing your order as early as possible to receive your items more quickly. 

Order Status:

    You can review your order details when signing into your GrowOrganic.com account on our website. When an item ships by USPS or FedEx, you will receive a shipping confirmation with tracking information addressed to your email account on record. If you have any questions on your order, please contact our customer service support team at helpdesk@groworganic.com. Please include your order number, and if possible, send the request from the email address on record.

     

    Shipping Rates & Alternatives

    Free Shipping Items:

    Free Shipping on Seed Packs 
    Free Shipping (via USPS) on your order of seed packs is available when you purchase 13 or more Peaceful Valley brand seed packs. Offer applies to orders that only contain seed packs. This offer may end at any time without prior notice.

    Free Shipping on Other Items
    From time to time, we offer other items with free shipping or shipping included in the purchase price. These offers may be on a fixed number of items while supplies last. Please see item pages for detail as these offers may end at any time without prior notice.  

    For a limited time, we are waiving all shipping charges for qualifying orders in excess of $100. See details below.

    Free Shipping on Qualifying Orders Over $100

    • For a limited time, we are waiving shipping charges on orders in excess of $100 for items that qualify for our flat rate services (as described below).
    • If the pre-tax value of your order is in excess of $100 and qualifies for these USPS or FedEx flat rate shipping options listed here, shipping is free.

    Flat Rate Shipping:

    $7.99 via US Postal Service

    • Available for seed packs and other selected items up to 9 lbs (greater of actual or dimensional weight)
    • You must currently receive mail via USPS to use this shipping method
    • Only available to the contiguous 48 states
    • Seasonal plant items (i.e., garlic, potatoes, plants, trees, berries, crowns, and vines) and beneficial insects are not eligible for this shipping option

    $14.99 via Federal Express (FedEx)

    • Available for most items up to 40 lbs (greater of actual or dimensional weight)
    • This method does NOT ship to PO boxes.
    • Only available to the contiguous 48 states
    • Seasonal plants and beneficial insects may not be eligible for this option depending on the product, size and order quantity.  Some shipments require larger packaging or special arrangements for delivery.

    Exclusions for Flat Rate Shipping

    We carry some items that will not be eligible for the standard flat rate USPS & FedEx shipping methods, based on actual weight or dimensional weight with irregular/large sizes. Other products may be excluded from standard flat rate options based on product type, as we are unable to ship all items within regular channels for these freight carriers. We work hard to provide you with the lowest possible shipping rates for these items. The rate given for your order is approximately equal to our costs with the carriers and does not include our own expenses for packaging and handling.

    Selecting the Best Option

    Please know that we are continuously working to provide you with the most economical and efficient shipping rate, and we are passing along the savings of our best shipping rates to our customers. Upon entering checkout, your shopping cart will automatically select the most cost efficient options available to you based on the items you’ve selected. If it's available for your order, we will also provide alternatives which include priority or express shipping. 

    Bare Root Trees - Ship 4 or More Trees for FREE! 

    We ship our bare root trees on a first-come, first-served basis beginning in mid-December. We are unable to delay shipping of dormant trees or plants.  Due to limited storage and our warm, California weather, bare root trees/plants will often break dormancy much sooner than in colder areas.  If you are unable to plant your tree(s) right away, read our instructions on heeling in trees.

    All of our bare root trees come with free, professional pruning, which will put the tree's stored energy into root growth rather than leaf production. Our bare root trees ship in special boxes with their roots bagged in moist sawdust to help ensure their survival during transit. Up to 8 trees can fit in a box (due to their size, nut and multi-graft trees count as 2). 

    If you are ordering 3 trees or less and you are shipping east of the Rockies, each box ships for $25.00 via FedEx Ground (or FedEx Home Delivery). If you live west of the Rockies, each box ships for $20.00 via FedEx Ground (or FedEx Home Delivery). 

    Bare root trees cannot ship via USPS and cannot be shipped to P.O. boxes. We are unable to ship our bare root trees to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Bare root tree shipments cannot be combined with potted trees or with most other products.

    Potted Trees & Vines - Ship 4 Trees/Vines for FREE!

    Our potted tree/vine varieties include almonds, figs, pomegranates, olives, kiwis, goji berries and other potted fruit trees. 4 potted trees/vines will ship together in one master box for FREE. If you are ordering less than 4 potted trees/vines, boxes ship for $14.99 to the lower 48 states via FedEx Ground (or FedEx Home Delivery). Potted trees/vines cannot ship via USPS and cannot be shipped to P.O. boxes. We are unable to ship our potted trees/vines to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Potted trees/vines cannot be combined with bare root trees or with most other products. Some potted fruit trees (including citrus and avocado varieties) are drop-shipped directly from the grower.

    Special Note for Shipping Seasonal Plants

    We are unable to delay shipping of plants beyond the delivery dates listed on our website. Seasonal plants that are currently in stock will ship as soon as your order is ready. Most of our customers prefer to receive the plants as soon as we are able to ship them. Due to limited storage and our warm, California weather, we are unable to accommodate special requests to delay shipment of plants for any period of time.

    Please consult our Resource Center for recommendations on caring for your plants once your order arrives.

     

    Other Shipping Notes:

    Drop-Shipped Items: Items that ship directly from the vendor are noted as such. Please read the notes on the item pages for additional detail regarding timing for shipments and any special requirements for shipping and receiving. Drop-ship orders are generally sent with FedEx, unless the alternative is noted in the item description. Once an order has shipped, your order cannot be canceled. 

    Shipping to Hawaii, Guam, Alaska, Puerto Rico and the U.S. Virgin Islands: Items typically ship to these locations via USPS Priority Mail. USPS does not guarantee transit time, and it can take longer to reach AK, HI, and PR. FedEx Service is available, but is generally quite a bit more expensive. Perishable items and beneficial insects cannot ship to these locations.  Large shipments can be arranged, and we are happy to provide you with a quote.

    Combinable Items: If we can combine your items safely into one box, we will do so. Items over 40 lbs must ship alone to avoid damage (packaged weights are shown in the parenthesis after each part number). Fragile items and trees may ship together, but they will not be combinable with other items to avoid damage in transit. Shipping fees are calculated for one or more boxes at checkout, unless you require a freight carrier for large quantities.

    Tracking Your Order: All customer orders shipping via FedEx or USPS, with the exception of drop-ship orders, will have tracking information. Our system will automatically generate an email to the email address that is provided with your order. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.

    Receiving Your Order: When your order arrives, open the package immediately and inspect the contents against the packing slip; it is especially important to check viability of living plants immediately. Notify us immediately if there are any item shortages or damage. Please send photos of the damaged item(s), packing list and the package. Do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.

    For truck orders, do not sign for the shipment until you have confirmed the shipment is complete and has no apparent and/or concealed damage. If there is a shortage or damage, it must be noted on the proof of delivery, or we cannot accept responsibility.

    Change of Address: If you move, please update your customer record prior to placing a new order. Be sure to notify us of your new address when requesting a replacement order. We cannot be held responsible for orders delivered to the wrong address. 

    If you have any questions, please email us helpdesk@groworganic.com or visit our online Resource Center.

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